SOP-502
Unanticipated Problems and Reportable New Information
- Number
- SOP-502
- Category
- Safety
- Edition
- Reference Edition 1.3
- Approx. pages
- 7
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On this page
1. Purpose
This SOP describes how [SITE NAME] identifies, assesses and reports to the IRB unanticipated problems involving risks to participants or others, and other information the IRB requires investigators to report promptly (commonly called reportable new information).
2. Scope
This SOP applies to all trials overseen by an IRB at [SITE NAME], whether a central IRB ([CENTRAL IRB NAME]) or another IRB of record. It covers events, findings and information from any source: site observations, monitoring, sponsor communications, audits, inspections, complaints and privacy incidents.
Out of scope: investigator-to-sponsor SAE reporting (SOP-501), routine IRB submissions such as amendments and continuing review (SOP-203), and detailed procedures for deviations (SOP-308), privacy incidents (SOP-400), audits and inspections (SOP-701, SOP-702), and misconduct (SOP-704). Those SOPs point here for the IRB report.
The IRB's own written policy defines what to report and when. Follow the IRB's policy, and the protocol or sponsor requirement, where it is stricter than or more specific than this SOP. Where this SOP and the IRB policy differ, the IRB policy governs IRB reporting.
3. Responsibilities
| Role | Responsibilities |
|---|---|
| Principal Investigator (PI) | Determines whether information meets the IRB's reporting criteria, signs the assessment, approves the IRB submission, and decides on actions to protect participants. |
| Sub-Investigator (Sub-I) | Contributes medical assessment of events when delegated; acts for the PI on urgent participant protection when the PI is unavailable. |
| Regulatory Coordinator | Keeps the current IRB reportable-event policy on file, opens F-502-01, prepares and submits reports in the IRB system within the IRB window, files IRB determinations, and tracks requested actions. |
| Clinical Research Coordinator (CRC) | Identifies potentially reportable information and brings it to the Regulatory Coordinator and PI the same day; supplies the facts for F-502-01. |
| Site Director | Is informed of every report; arranges resources for corrective actions; notifies the business owner, insurer or counsel where the event has legal or business impact. |
| Quality Lead | Reviews F-502-01 trends, links reports to deviations and CAPA (SOP-703), and checks timeliness in QC. |
| All Research Staff | Report possible problems, complaints and incidents to the CRC, Regulatory Coordinator or PI the same day they become aware. |
4. Definitions
| Term | Definition |
|---|---|
| Unanticipated problem involving risks to participants or others (UP) | Any incident, experience or outcome that meets all three criteria: (1) unexpected in nature, severity or frequency, given the research procedures described in IRB-approved documents and the characteristics of the population studied; (2) related or possibly related to participation in the research; and (3) suggests that the research places participants or others at greater risk of harm (physical, psychological, economic or social) than was previously known or recognized (OHRP 2007 guidance). Seriousness is not one of the criteria. |
| Reportable new information | The IRB's term for the categories of information that investigators must report promptly. Categories and timelines are set by each IRB's policy. |
| Adverse Event (AE) | Any unfavorable medical occurrence in a trial participant administered the investigational product, whether or not related (see SOP-500). |
| Unanticipated Adverse Device Effect (UADE) | As defined in 21 CFR 812.3(s); see SOP-501. |
| Noncompliance | Failure to follow the regulations, the protocol, GCP, IRB requirements or determinations, or this site's SOPs. Serious noncompliance and continuing noncompliance are as defined in the IRB's policy. |
| Protocol deviation | Any change, divergence or departure from the study design or procedures in the protocol (see SOP-308). |
| Immediate hazard | A situation in which a participant faces an immediate risk to life or health that requires a change in procedures before IRB approval can be obtained. |
| Breach of confidentiality | Unauthorized acquisition, access, use or disclosure of participant information (see SOP-400). |
| IRB reporting window | The time allowed by the IRB's policy between the investigator becoming aware of the information and submission to the IRB. |
5. Procedure
5.1 Know the IRB's policy
- the IRB's reportable categories
- the reporting window and whether it counts calendar or business days
- the submission route (IRB portal form name)
- any events the IRB states it does not want reported
5.2 Regulatory basis
- UADE: to sponsor and IRB as soon as possible, no later than 10 working days after first learning of it ((a)(1))
- emergency deviation from the investigational plan to protect the life or physical well-being of a participant: to sponsor and IRB as soon as possible, no later than 5 working days after the emergency ((a)(4))
- use of a device without informed consent: to sponsor and IRB within 5 working days after the use ((a)(5))
- withdrawal of IRB approval: to the sponsor within 5 working days ((a)(2))
- IND safety reports received from the sponsor describe UPs, and the investigator must submit them to the IRB (21 CFR 312.66). Where the sponsor submits them to the IRB on the investigator's behalf and the investigator has confirmation that it did, FDA does not expect a duplicate; the arrangement is documented (SOP-501 5.10.4).
- In IND-exempt BA/BE studies, any SAE is a UP that must be reported to the IRB.
- Events that do not meet IND safety reporting criteria may still be UPs that must be reported. They may occur at the participant, site or study level, for example serious and unexpected AEs before IP administration, during a washout period or attributable to a screening procedure, medication errors (such as a wrong dose or contaminated study medication), breaches of privacy or confidentiality, and untimely destruction of study records.
- The IRB's written procedures may require other events in addition.
5.3 Categories of reportable new information
- information indicating a new or increased risk, or a UP, including AEs that are unexpected and related or possibly related and that suggest greater risk
- IND safety reports, unless the sponsor submits them on the investigator's behalf (5.2.4), and other sponsor safety information (SUSAR line listings, DSMB reports) that requires a change to the protocol or consent form, or that the IRB policy otherwise requires
- UADEs
- protocol deviations that harmed a participant or placed a participant at increased risk of harm, including monitoring findings that materially affect participant safety
- changes made without prior IRB approval to eliminate an apparent immediate hazard to a participant
- allegations or findings of noncompliance that may be serious or continuing, and any other noncompliance the IRB's policy lists
- audits, inspections or inquiries by a federal agency, and written reports from those agencies (for example, FDA Form 483)
- breaches of confidentiality or loss of participant data
- participant complaints that indicate unexpected risk or that the site cannot resolve
- incarceration of a participant in a study not approved for prisoner involvement
- premature suspension or termination of the study by the sponsor, investigator or site
- state medical board or licensing actions against an investigator
- any other information the sponsor or protocol requires to be reported promptly to the IRB
5.4 Identifying potentially reportable information
5.5 Assessment and PI determination
- Is it unexpected, given the IRB-approved protocol, consent form, IB and the characteristics of the population?
- Is it related or possibly related to participation in the research (IP or study procedures)?
- Does it suggest that participants or others are at greater risk of harm than previously known?
5.6 Immediate protective actions
5.7 Sponsor coordination
5.8 Submission to the IRB
- a factual description of the event or information and the date of awareness
- the PI's assessment and the basis for it
- actions taken or planned (including any change to protocol, consent or procedures, and whether participants need to be told)
- whether the sponsor has been informed
5.9 After submission
6. Related Forms and SOPs
- F-502-01 Reportable New Information Assessment
- F-308-01 Protocol Deviation Log
- F-400-01 Privacy Incident Report
- F-703-01 CAPA Record
- SOP-203 IRB Submissions, Approval and Continuing Oversight
- SOP-204 Essential Documents and the Investigator Site File
- SOP-301 Informed Consent Process and Documentation
- SOP-308 Protocol Deviations and Noncompliance
- SOP-400 Participant Privacy and HIPAA in Research
- SOP-500 Adverse Event Identification, Assessment and Recording
- SOP-501 Serious Adverse Event and Expedited Safety Reporting
- SOP-600 Sponsor Monitoring Visits
- SOP-701 Sponsor and IRB Audits
- SOP-702 FDA Inspections and Remote Regulatory Assessments
- SOP-703 Corrective and Preventive Action (CAPA)
- SOP-704 Research Misconduct and Fraud Reporting
- SOP-903 Network Oversight of Member Sites (Metrics, Central QA, Escalation) (Model N only)
- SOP-905 Network Data, Systems, Privacy and Records Across Sites (Model N only)
- Appendix B Central and Site Responsibility Matrix (Model N only)
7. References
| Reference | Title |
|---|---|
| 21 CFR 56.108(b) | IRB Functions and Operations: Prompt Reporting |
| 21 CFR 312.66 | Assurance of IRB Review |
| 21 CFR 812.3(s) | Definition: Unanticipated Adverse Device Effect |
| 21 CFR 812.150(a) | Investigator Reports |
| 45 CFR 46.108(a)(4) | IRB Functions and Operations (federally funded research) |
| ICH E6(R3) Annex 1, 2.4.6 | Communication with IRB/IEC: Changes Affecting Conduct or Increasing Risk |
| ICH E6(R3) Annex 1, 2.5.4, 2.5.5 | Compliance with Protocol: Immediate Hazards |
| ICH E6(R3) Annex 1, 2.6 | Premature Termination or Suspension of a Trial |
| FDA Guidance (December 2025) | Investigator Responsibilities: Safety Reporting for Investigational Drugs and Devices |
| OHRP Guidance (2007) | Reviewing and Reporting Unanticipated Problems Involving Risks to Subjects or Others and Adverse Events |
| [CENTRAL IRB NAME] | Investigator Manual / Reportable New Information Policy (current version) |
Independent Site SOP Library. Licensed CC BY-NC 4.0 by the American Institute for Medical Research (AIMR), with added permission for any site's internal use (license terms). Not legal advice: each adopting site confirms state law, IRB and sponsor requirements with its own counsel and owns every step it approves.
